Omnichannel Overhaul: How AI and Cloud Are Rewriting Bank Customer Experience
(AI Watch) – Microsoft is fundamentally redefining financial services contact centres with next-gen AI-powered, cloud-based platforms that promise not just faster solutions, but smarter, fully integrated customer engagement across every channel. ⚙️ Technical Specs & Capabilities Unified platform: Combines AI-driven self-service, live agent assistance, and back-office collaboration (via Dynamics 365 + Teams Integration) Real-time customer…